Privacy Policy

Effective Date: August 2026

The Collective TN (“The Collective,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our website, register for classes, communicate with us, or use our services.

Information We Collect

We may collect personal information including:

  • Parent or guardian name

  • Student name and date of birth

  • Email address

  • Phone number

  • Mailing address

  • Emergency contact information

  • Class registrations and attendance

  • Billing and payment information

  • Communications with our studio

  • Any information you voluntarily provide through forms, email, phone calls, or text messages

Payment information is processed through secure third-party payment providers. The Collective TN does not store complete credit card numbers.

How We Use Your Information

We use your information to:

  • Register students for classes and programs

  • Manage your account

  • Process tuition and other payments

  • Communicate about classes, performances, competitions, events, and studio operations

  • Respond to questions and customer support requests

  • Improve our services and website

  • Comply with legal and regulatory obligations

Text Messaging (SMS)

By providing your mobile phone number, submitting an inquiry, enrolling in classes, or initiating a text conversation with The Collective TN, you consent to receive text messages related to your relationship with our studio.

These messages may include:

  • Registration confirmations

  • Class schedules and reminders

  • Billing and payment notifications

  • Account updates

  • Trial class information

  • Customer support responses

  • Studio announcements

  • Responses to questions you send us

Message frequency varies based on your interactions with the studio. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP, call (615) 861-9973, or email info@thecollectivetn.com.

Opting out of text messages may prevent you from receiving important account or studio-related communications.

To improve response times and customer service, The Collective TN may utilize automated technology or artificial intelligence (AI) to assist with answering phone calls, responding to text messages, and handling routine customer inquiries. AI-assisted responses are used only to facilitate communication and support. Requests involving account-specific decisions, billing issues, or other sensitive matters will be reviewed by a member of our staff.

The Collective TN does not sell, rent, share, or disclose your mobile phone number, SMS consent, or text messaging opt-in information to third parties or affiliates for marketing or promotional purposes. We may share this information only with service providers who assist us in operating our business and solely for the purpose of providing those services.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only with trusted service providers who help us operate our business, including payment processors, student management software, communication providers, website hosting providers, and other technology vendors. These providers may access your information only as necessary to perform services on our behalf or as required by law.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission or storage is completely secure, we use commercially reasonable measures to safeguard the information entrusted to us.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your browsing experience. You may adjust your browser settings to disable cookies; however, certain features of the website may not function properly.

Children’s Privacy

The Collective TN provides dance education for children, but accounts are created and managed by parents or legal guardians. We collect student information only as necessary to provide our programs, manage enrollment, and communicate with families.

Your Rights

You may contact us at any time to:

  • Update or correct your personal information

  • Request deletion of information where permitted by law

  • Ask questions regarding our privacy practices

  • Opt out of non-essential communications

Certain information may be retained as required by law or for legitimate business, accounting, and legal purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

Contact Us

The Collective TN
Franklin, Tennessee

Website:https://thecollectivetn.com

Email:info@thecollectivetn.com

Phone: (615) 861-9973